TERMS & CONDITIONS

DS Pet Supplies Ltd Terms & Conditions

Welcome to the doggystyle-petsupplies.com website terms and conditions for use. These terms and conditions apply to the use of this Website, and by accessing this Website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you disagree to be bound by these terms and conditions, you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions, please contact us by email at info@doggystyle-petsupplies.com between Mon-Friday 9 AM - 5 PM.

SUMMARY

Definitions
Product Details
Price of the Products
Enquiries
Order Acceptance and Payment
Our Right to Cancel
Delivery
Right of Cancellation
Warranties and Refunds
Returns Procedure
Use of Website
Liability
Notices, Enquiries and Complaints
Intellectual Property
General
Privacy Policy & Website Cookies
DS Pet Supplies Survey Survey

1. Definitions

1.1. In these terms and conditions ("the Terms"), unless the context otherwise requires, the following words and phrases shall have the following meanings:

"Customer Material" means any information provided by the Customer to DS Pet Supplies Ltd, including, but without limitation, your details, delivery details, requirements or any information provided with the Order or correspondence to DS Pet Supplies Ltd.

"Enquiry" means any enquiry made of DS Pet Supplies Ltd;

"Force Majeure Event" includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;

"Order Confirmation" an order confirmation from DS Pet Supplies Ltd to you confirming receipt of your payment and the acceptance of your Order;

"Price" means a price issued by DS Pet Supplies Ltd to you in response to an Order Confirmation or an Enquiry;

"Product" means products available for sale on the Website;

"DS Pet Supplies Ltd", "us" or "we" means DS Pet Supplies Ltd, Unit 7a Radford Crescent, Billericay, Essex, England, CM12 0DU. Company No.: 13651374 VAT No.: 394385651.

"Website" means the Website for the sale of the Products at www.doggystyle-petsupplies.com;

"Writing" includes email, fax, or other comparable means of communication;

"you", "your", or "customer" means the person, firm or company placing an order for Products with DS Pet Supplies Ltd.

2. Product Details

2.1. The Products displayed on this Website are not shown to actual size, nor are their images binding to detail. Some Products may appear slightly larger or smaller than the actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size to clearly show details or smaller than actual size to show the entire item, and your attention is drawn to the Product details and content where given. If the product you receive is materially different from the Product details specified, you will be entitled to reject it without penalty.

2.2. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered, we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject by returning the item within seven days from the date the Product has to be returned in the original delivery state.

3. Price of the Products

3.1. Subject to the provisions of clauses 3.4 and 3.5, the Price of the Products will be as stated on our Website when you submit your order.3.2. Prices stated on the Website include VAT for the item(s) but not the cost of delivery and insurance during freight. That cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated.3.3. All Products must be paid for in full before being dispatched.3.4. The price of the products stated on our Website may vary due to factors outside DS Pet Supplies Ltd's control or if there is a delay between the time of the Order and you receiving your Order Confirmation. In these circumstances, you will be entitled to cancel your order if the price increase is not acceptable to you.3.5. Without prejudice to clauses 3.4 or 6.1.1, if we discover an error in the price of the Products offered, we will contact you to resolve the situation.

4. Enquiries

4.1. By making an Enquiry, you are under no obligation to purchase any Product, but you agree to be bound by these Terms and our Privacy Policy.

5. Order Acceptance and Payment

5.1. Before your Order can be accepted, we must receive in cleared funds or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction).5.2. When we receive your order, we will send you an acknowledgement of its receipt. Once we have received payment in accordance with clause 5.1, we will confirm that your order has been accepted by sending an Order Confirmation to you at the email address you provide. When we send you this Order Confirmation, a legally binding contract exists between us.5.3. You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation;5.4. If payment for an order is not received, or you are not fully entitled to use your nominated credit, debit or charge card, or such card has insufficient funds to cover the price of the Products, then:

5.4.1. DS Pet Supplies Ltd may contact you, allowing you to make payment in full within a specified time by the same or another means; or 4.2. DS Pet Supplies Ltd may at its sole discretion cancel your Order, in which case DS Pet Supplies Ltd shall return any monies received from you within 30 days of receipt of such funds to your nominated account, and DS Pet Supplies Ltd shall be entitled to deduct an administration fee to cover any expenses incurred by DS Pet Supplies Ltd in doing so ;5.4.3. you agree that in any event that DS Pet Supplies Ltd shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur .5.6. You agree to indemnify DS Pet Supplies Ltd in full against all costs and outgoings incurred by us in obtaining payments from you if a failed payment occurs.

6. Our Right to Cancel

6.1. We reserve the right to cancel your Order if : 6.1.1. after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or 6.1.2. a Force Majeure Event occurs.6.2. If we do cancel your Order, we will notify you by email and offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and, in any event, within 30 days of your order.6.3. We shall not be liable to you for any loss, damage, costs, expenses or claims that you may incur for orders cancelled by us before we send your Order Confirmation.

6.4. This clause six does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7. Delivery

7.1. We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.7.2. Delivery will be made to the address specified in the Order Confirmation.7.3. You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you, they will be held at your own risk, and we shall not be liable for their loss or destruction.7.4 If you receive a partially opened or damaged parcel, you should check the parcel upon receipt to ensure all items ordered are present and satisfactory. Please report any missing or damaged items immediately by emailing our customer service team at info@doggystyle-petsupplies.com.

8. Right of Cancellation

8.1. You will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your Order, nor will you have to pay any penalty. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

9. Warranties and Refunds

9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by DS Pet Supplies Ltd subject to the following condition save that it is acknowledged that your statutory rights are not affected:9.1.1. DS Pet Supplies Ltd shall be under no liability to the Customer for any loss, damage, costs, expenses or other claims in respect of (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong forum, or any other fault of the Customer.9.2. DS Pet Supplies Ltd products should meet or exceed your expectations. However, if you are dissatisfied with your order, the Products delivered to you are incomplete, or you have received incorrect Products, we shall have no liability to you unless you notify DS Pet Supplies Ltd of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency, we advise you to contact our customer service team at info@doggystyle-petsupplies.com.9.3. If you notify a problem to us under clause 9.2 or we have committed a breach of the warranty at clause 9.1, our only obligation will be (to be determined at your option and subject always to your statutory rights):9.3.1. We may offer you an alternate Product free of charge within 60 days of notification, provided that the original Product is returned to us in accordance with clause 10; o r9.3.2. We will arrange with you for the Products to be returned to us by clause 10, and we shall refund the price paid.

10. Returns Procedure

10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product (s) in accordance with clause 9.3, to make the returns procedure as efficient as possible, we advise you to follow the following procedure:10.1.1. Please contact our Customer service team at info@doggystyle-petsupplies.com to obtain a returns authorisation number before sending the Product (s) back;10.1.2. secure the Product (s) and all of the original packing materials, packing slip in a wrapped cardboard box (you should be able to source these at your local post office);

10.1.3. print your name and address on the outside of the package in the sender's details area and mail the package to:

9750-125896
Huboo Technologies Ltd
Unit 2 Interplex 16 Ash Ridge Rd.
Bradley Stoke
Bristol
BS32 4QE

10.1.4. For your protection, we advise you to insure the package for the total amount of the invoice plus postal or shipping charges. To avoid doubt, DS Pet Supplies Ltd shall not be responsible for items lost or damaged whilst in transit.

Conditions of Return

10.1.5. Returns are simple but are subject to specific rules:(a) you shall be liable for the cost incurred in returning Products to us, and we shall not be obliged to accept any Product returned if such costs have not been paid in full;(b) each item must be returned in the same condition as it was sent in original packaging , unworn, unused and undamaged. Damaged goods due to your negligence will not be accepted for refund;10.2 Subject to the conditions in clause 10.1, DS Pet Supplies Ltd will refund the full cost of the item. Refunds will be made in the same form as the original purchase.10.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.

11. Use of the Website

11.1. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.11.2. Where DS Pet Supplies Ltd provides any information in relation to the Products supplied to it by a third party, DS Pet Supplies Ltd does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising. As a result, thereof.11.3. DS Pet Supplies Ltd does not warrant that functions contained in the Website content will be uninterrupted or error-free, that defects will be corrected, or that DS Pet Supplies Ltd or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website, including (without limitation) reliance on any information or content of the Website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.11.4. The Information on the Website may contain technical inaccuracies or typographical errors and may be changed or updated without notice. DS Pet Supplies Ltd may also make improvements and/or changes to the Website at any time without notice.11.5. Any information we receive from you will be dealt with in accordance with our Privacy Policy.11.6. Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained on other websites.

12. Liability

12.1. Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977), the content of these Terms will not affect your statutory rights. If you are not a consumer, then as provided in clause 9.1, all other warranties, conditions or other terms, whether implied by statute common law or otherwise, are excluded to the fullest extent permitted by law.12.2. Where DS Pet Supplies Ltd provides any information in relation to the Products supplied to it by a third party, DS Pet Supplies Ltd does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising. As a result, thereof.12.3. In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable endeavours to contact you in order to reschedule the delivery time.12.4. We will not be in breach of contract as a result of any Force Majeure Event.12.5. IN ANY EVENT, THE LIABILITY OF DS PET SUPPLIES LTD FOR ANY BREACH OR THE AGGREGATE LIABILITY FOR ANY SERIES OF BREACHES UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE VALUE OF THE RELEVANT ORDER PLACED BY YOU FROM TIME TO TIME.12.6. DS Pet Supplies Ltd shall have no liability for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in clause 9.2, the entire liability of DS Pet Supplies Ltd arising out of any order for Products from you will be limited to the total price of the Products ordered by you.12.7. You must observe and comply with all applicable regulations and legislation, including all necessary customs, imports or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.

13. Notices, Enquiries and Complaints

13.1. Any notices, enquiries or complaints should be:13.1.1. Emailed to info@doggystyle-petsupplies.com;13.1.2. addressed to customer services sent by post to: Unit 7a Radford Crescent, Billericay, Essex, England, CM12 0DU

14. Intellectual Property

14.1. The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name "DSP" and ''Doggy Style Beds'', is the sole property of DS Pet Supplies Ltd or our licensors. You are permitted to copy, transmit and use such material only for the purpose of ordering Products from the Website, but you are not entitled to copy, reproduce, transmit, display in public, create derivative works from, or otherwise commercially exploit such material.14.2. All intellectual property rights in the Products (subject to the rights of any third party) belong to DS Pet Supplies Ltd.14.3. You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify DS Pet Supplies Ltd against any loss, damages, costs, expenses or other claims arising out of any such infringement.

15. General

15.1. These Terms govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by DS Pet Supplies Ltd.15.2. DS Pet Supplies Ltd reserves the right to vary the content of these Terms from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between DS Pet Supplies Ltd and you. Continued use of the Website or any of its services will signify that you agree to any such changes.15.3. We may correct any typographical, clerical or other error or omission in any information on the Website or in any email or other document or communication issued by DS Pet Supplies Ltd without incurring any liability on our part.15.4. If any clause or part of a clause in these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed, and the remaining provisions of these Terms shall remain in full force and effect.15.5. These Terms, together with our Website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation or any statutory obligation, we shall have no liability for any such representation being untrue or misleading.15.6. The contract between you and DS Pet Supplies Ltd shall be governed by English law, and you and DS Pet Supplies Ltd submit to the exclusive jurisdiction of the English Courts.15.7 DS Pet Supplies Ltd reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or any part of any of its rights or obligations under these Terms.15.8 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party within the meaning of the Contracts (Rights of Third Parties) Act 1999.

16. Privacy Policy & Website Cookies

This policy specifies what personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.

Who we are

DS Pet Supplies Ltd t/a Doggystyle is a company registered in England and Wales (Company registration number: 13651374)

Information we collect

We collect Personal Information about you when you visit our Website or if you communicate with us by email or social media.

We collect personal details such as your name, address, date of birth, email address, phone number and other contact information along with transaction information, such as the Product you purchased, its price, your method of payment and your payment details.

How we use your Personal Information

When we're required to enter into a contract with you

We use your Personal Information to process your orders and payments or to give you a refund.

Where you have provided consent

We use email to communicate with you about our products, promotions, competitions or events where you tick a box.

Where there is a Legitimate Interest

As a Company, we are required to process your personal data in order to carry out certain tasks in our business. In such cases, the processing of personal data can be justified on the grounds of legitimate interest.

When we're required to comply with our Legal Obligation

We'll use your Personal Information to comply with our legal obligations, including:

To identify you when you contact us
To verify the accuracy of data that we hold about you
To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.

Where it is in your Vital Interest

In certain circumstances, it is in your vital interests for us to process your Personal Information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.

Who we share information with

Within our business

We share Personal Information within the company and will not disclose the information except as provided in this privacy policy.

Our service providers

We work with partners so they can process your Personal Information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you.

Other organisations and individuals

We may transfer your Personal Information to other organisations in certain scenarios. For example:

If required to by law, under any code of practice by which we are bound, or we're asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions
Information may also be shared with fraud prevention agencies to prevent fraudulent claims.
If we need to do so in order to exercise or protect our legal rights, users, systems and services
In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
With emergency services (if you make an emergency call), including your approximate location

How long we keep your Personal Information

We can only keep your personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The precise length of time we hold your personal data varies depending on the individual circumstances, but in determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We regularly review our retention periods to ensure that we are not keeping your data for longer than necessary. Details of retention periods for different aspects of your personal data are available by contacting us.

We do not retain personal Information in an identifiable format for longer than is necessary.

Your rights

Access to Information held about you

You have the right to request what Personal Information we hold about you. If any of the personal Information we hold about you is inaccurate or out of date, you may ask us to correct it.

Right to stop or limit our processing of your data

You have the right to object to us processing your personal Information if we're not entitled to use it anymore, to have your Information deleted if we are keeping it too long or to have its processing restricted in certain circumstances.

Where we rely on our legitimate interests, as set out under 'How we use your Personal Information, you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we'll permanently stop using your data for those purposes. Otherwise, we'll provide you with our justification as to why we need to continue using your data.

You can ask us to restrict the use of your Personal Information if:

It isn't accurate.
It has been used unlawfully, but you don't want us to delete it.
It's not relevant anymore, but you want us to keep it for use in legal claims.
You've already asked us to stop using your data, but you're waiting for us to tell you if we're allowed to keep on using it.

Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you to provide other details and proof of identity and/or address to help us respond to your request.

Opting out of Direct marketing

If you have previously opted in, we won't send you further marketing messages if you tell us not to. You can click on the "unsubscribe" link in any communication that we send to you by email, which will automatically unsubscribe you from that type of communication. You can also contact us directly.

Please note that it may take up to 30 days to process your request.

Third-party websites

Our Website contains links to other websites run by other organisations which we do not control. This policy does not apply to those other websites, so we encourage you to read their privacy statements.

Website cookies

We use cookies to collect information. Cookies are small data files that are placed on your computer or other devices as you browse this Website. They are used to 'remember' when your computer or device accesses our Website. Cookies are essential for the effective operation of our Website and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our Website and elsewhere.

Some cookies collect information about browsing and purchasing behaviour when you access this Website with the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We don't use cookies to collect or record information on your name, address or other contact details. Brooklyn Trading can use cookies to monitor your browsing and purchasing behaviour.

The main purposes for which cookies are used are:

For technical purposes essential to the effective operation of our websites, particularly in relation to online transactions and site navigation.
For us to market to you, particularly web banner advertisements and targeted updates.
To let us collect information about your browsing and shopping patterns, including monitoring the success of campaigns, competitions etc. This depends on which cookies you disable, but in general, the Website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you won't be able to complete a purchase on our sites.

Contact Us

If you have a question or a complaint about this policy, the way your Personal Information is handled, please contact us by one of the following means:

By email: info@doggystyle-petsupplies.com

By post:* DS Pet Supplies Unit 7a Radford Crescent, Billericay, Essex, England, CM12 0DU

Complaining to the Data Protection Regulator

You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your Personal Information. Please visit the ICO's Website for further details at: https://ico.org.uk

Changes to this Policy

We may review this policy from time to time, and any changes will be notified to you by posting an updated version on our Website and/or by contacting you by email.

17. Doggy Style Competitions & Discounts 2022 Terms and Conditions

For all of the latest information and terms and conditions for our competitions and discounts, register here.